Pool game believes every player's privacy is a fundamental right. We are committed to being transparent about how your data is used.
How We Protect Your Data at Pool Game
Pool game only collects data that is genuinely necessary to deliver its services. No unnecessary information is ever requested.
All your data is stored with 256-bit SSL encryption — bank-grade security keeping your information safe.
Pool game never sells your personal data to third parties. Your information is used solely to serve you.
You can view, correct, or request deletion of your data at any time.
Pool game uses cookies solely to improve your experience. You can manage them at any time through your browser settings.
Pool game automatically deletes data that is no longer needed after a set period. Data is never retained indefinitely.
Your privacy matters deeply to us at pool game. This Privacy Policy explains in full what personal data pool game collects, why it collects it, how it is used, and how it is kept secure.
By using pool game, you agree to this Privacy Policy. We want you to use our platform with complete peace of mind — because we understand how vital personal data protection is in the digital age.
Please Note: If this policy changes, we will notify you in advance. Updates will be sent to the email registered with pool game or via in-app notifications.
This Privacy Policy has been prepared in accordance with international data protection laws and the guidelines of our licensing authority. pool game follows the highest standards to protect the data of users in Bangladesh.
Pool game only collects data that is necessary to provide its services. Data is collected in two ways:
pool game never collects — and will never ask for — your bank account PIN, bKash/Nagad secret PIN, or any password.
Pool game uses the data it collects for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, Email, Mobile | Contract Compliance |
| Payment Processing | Payment information and transaction history | Contract Compliance |
| Identity Verification (KYC) | NID, Date of Birth & Address | Legal Obligation |
| Fraud Prevention | IP, Device & Activity Logs | Legal Obligation |
| Customer Support | Name, Contact Details | Legitimate Interest |
| Promotions & Offers | Email & Gaming Preferences | Your Consent |
Pool game ensures a lawful basis before processing any data. Where consent is the basis — such as marketing emails — you can withdraw it at any time.
Pool game never sells your data to third parties. However, limited sharing may occur in the following cases:
Rest Assured: All third parties with whom data is shared are contractually bound to uphold the same privacy standards as pool game.
For international data transfers, pool game ensures that the destination country has equivalent data protection laws in place.
Pool game uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect how pool game functions.
Pool game uses multiple layers of security to protect your data:
If anyone calls or messages you claiming to be from pool game and asks for your password or PIN, do not share it. pool game will never request information this way. If in doubt, contact our support team directly.
Pool game gives you full control over your data. Your rights are detailed below:
You can view the information pool game holds about you at any time.
You may request corrections if any of your information is inaccurate.
You may request the deletion of your data under certain circumstances.
You may request that the processing of certain data be restricted.
You can receive your data in a portable, machine-readable format.
You may opt out of marketing emails and object to certain uses of your data.
To exercise any of the rights above, contact pool game's support team. We will respond within 30 days.
Pool game strictly prohibits anyone under 18 from using the platform. We never knowingly collect or store data from minors.
If it comes to our attention that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you suspect that a minor is using pool game, please notify our support team immediately. We will take prompt action.
Pool game's platform includes some third-party games and services. These third parties have their own privacy policies, and pool game is not responsible for their data practices.
However, pool game ensures that all third-party providers comply with pool game's security standards. Any provider that fails to meet these standards will have their contract terminated.
Pool game retains different types of data for different periods:
If you have any questions or concerns about this Privacy Policy, please reach out to pool game's privacy team. We take every request seriously.
If you are not satisfied with pool game's response, you have the right to lodge a complaint with the relevant data protection authority. This is your legal right.