It is important to read these terms before using pool game. We have made every effort to present everything in clear, straightforward language.
A summary of the key points in the pool game Terms & Conditions is provided below
You must be 18 years of age or older to create a pool game account. Each person is permitted to hold only one account. Providing accurate information is mandatory.
Minimum deposit is BDT 200. Account verification must be completed before withdrawing. Withdrawals must be made using the same payment method used for the deposit.
Wagering requirements must be met before a bonus can be withdrawn. Bonus balance cannot be withdrawn directly. Each bonus has its own individual terms.
Pool game is RNG certified. Every game outcome is completely random and impartial. The use of any cheating software or manipulation tools is strictly prohibited.
Your personal information will not be shared with any third party. No data will be disclosed unless required by law.
Money laundering, fraud, and maintaining multiple accounts are strictly prohibited. Any such activity detected will result in immediate account closure.
| Subject | Terms | Description |
|---|---|---|
| Age Restriction | 18+ years | You must be at least 18 years old to open an account |
| Minimum Deposit | BDT 200 | Minimum deposit for bKash & Nagad |
| Minimum Withdrawal | BDT 500 | For verified accounts only |
| Bonus Wagering | 30–40x | A wagering requirement of 30–40x the bonus amount applies |
| Withdrawal Timeframe | 1–4 hours | Average processing time for bKash/Nagad withdrawals |
| KYC Verification | Mandatory | Withdrawals over BDT 10,000 require identity verification |
| Bonus Validity | 30 days | Must be used within 30 days of the bonus being credited |
By using the pool game website or mobile app, you are agreeing to these Terms & Conditions in full. Creating an account, playing any game, or using any of our services will be considered acceptance of these terms. Please take a moment to read through them.
Pool game reserves the right to update these Terms & Conditions at any time. Any changes will be communicated via your registered email or in-app notification. Continued use of the platform after any update will be considered acceptance of the revised terms.
Please note: These Terms & Conditions are written in English for the convenience of users in Bangladesh. However, in the event of a legal dispute, the original English version shall prevail.
Pool game is a platform operated purely for entertainment purposes. Playing here is never a guaranteed source of income. Please play responsibly and never wager more than you can afford to lose.
The following conditions must be met to open an account and use any services on pool game:
Pool game conducts identity verification for security and legal compliance. You may be required to submit a National ID card or passport along with a selfie photo. KYC verification is mandatory for first-time withdrawals exceeding BDT 10,000.
KYC verification is typically completed within 24–48 hours. If any issues arise during the process, our support team will be happy to assist.
Here is what you need to know about making deposits on pool game:
In certain circumstances pool game may decline a deposit – for example, if account verification is incomplete, a suspicious transaction is detected, or a technical issue occurs. In the event of a rejection, your funds will be returned immediately.
Withdrawing your winnings from pool game is simple and fast. A few conditions apply to protect the interests of all players:
Warning: During the investigation of suspicious activity, pool game may temporarily place withdrawals on hold. Please contact support during this time.
Pool game's bonus program adds extra value for players. To ensure bonuses are used fairly, the following conditions apply:
The following conditions apply to all pool game bonuses:
Tip: Before claiming any bonus, please read the specific terms on the relevant promotion page. Terms and conditions may vary for each bonus.
All games on pool game run on internationally certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and unbiased. No party can predict or influence the result in advance.
Pool game undergoes regular third-party fairness audits. Audit reports are available upon request.
Pool game strictly prohibits the following activities:
Consequences: Any involvement in the above activities will result in permanent account closure, forfeiture of your balance and winnings, and referral to law enforcement if necessary.
Pool game reserves the right to close an account at its discretion if:
Any player may close their account at any time by contacting our support team. Please ensure all pending withdrawals are completed before closing your account.
As part of responsible gaming, pool game also offers a self-exclusion feature. Players can temporarily suspend their account for a specified period.
Pool game takes your personal data seriously. It is our responsibility to keep the information you provide during registration safe and secure. Please read our Privacy Policy for full details.
pool game's full Privacy Policy can be found on our Privacy Policy on this page.
Pool game reserves the right to amend these Terms & Conditions, in part or in full, at any time. Players will be notified at least 7 days in advance of any significant changes. In urgent cases – such as legal compliance requirements – changes may take effect immediately.
If you have a dispute or complaint, please contact the pool game support team directly in the first instance. We resolve most issues within 48–72 hours. If a resolution cannot be reached through support, you may escalate your complaint to the relevant licensing authority.
These Terms & Conditions are governed by the applicable international gaming laws and the regulations of pool game's licensing authority.
Final Note: pool game is always committed to maintaining a fair and transparent relationship with its players. If you ever experience any difficulties, please reach out to us – we are dedicated to finding a solution.