Pool game believes gaming should be purely for fun. We want you to stay healthy and happy — enjoying every moment of life, not just the time you spend playing.
Responsible gaming isn't just about playing less – it's about playing smart. At pool game, we believe gaming is a form of entertainment, not a source of income. When it starts causing stress or anxiety instead of enjoyment, that's a sign something is wrong.
Responsible gaming has been at the core of pool game since day one — because we know that a happy, healthy player is our best long-term partner.
Online gaming is growing rapidly in Bangladesh. The vast majority of pool game's millions of players game responsibly. However, some people can find themselves in difficulty without realising it. Our goal is to bring that number to zero.
Every tool, every alert, and every support service on pool game is built with one goal in mind — to keep you in control at all times.
"Play for the joy of it — and always play responsibly."
— Pool Game, for you
Tools pool game offers to keep you in control
Set your own daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately; increasing it takes 7 days.
Decide in advance how long you want to play. When the time is up, pool game will automatically notify you and prompt you to log out.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. No gaming or deposits will be possible during this period.
Long-term self-exclusion available from 6 months up to 5 years. Your account cannot be reopened during this period.
Once you reach a set loss amount, no further bets can be placed. pool game will automatically stop gameplay when your loss limit is reached.
At set intervals, pool game will remind you how long you've been playing and how much you've won or lost.
How do I set it up? Log in to pool game, go to Account Settings → Responsible Gaming, and you'll find all available tools. Our support team is on hand to help with any limit changes.
Excessive gaming can lead to anxiety, depression, and sleep problems. pool game wants you to keep a clear and healthy mind.
If gaming is getting in the way of family time, it's time to pause. pool game encourages you to put family first.
Never spend beyond your means on gaming. pool game reminds you — there are no guaranteed wins.
If friends, social activities, and hobbies are fading away, it's time to take a break from gaming. Life is just as fulfilling beyond the screen.
If gaming is affecting your performance at work or in your studies, that's not healthy gaming. pool game will alert you.
When you play responsibly, gaming can be a lifelong source of enjoyment. That's exactly what pool game wants for you.
If you notice these signs, it's time to take them seriously.
| Stage | Signs | What to Do |
|---|---|---|
| Basic | You're spending more than your budget, but you're still managing to keep it under control | Set deposit limits, reduce session time |
| Basic | Losing puts you in a bad mood, but you are still able to stop playing | Enable Reality Check and take breaks |
| Moderate | You're placing bigger bets to try to recover your losses | Take a cooling-off period and contact support. |
| Moderate | You're spending time gaming instead of being with family or focusing on work | Tighten your session limits and talk to your family |
| Severe | You are taking on debt or draining your savings to fund your gaming. | Take a self-exclusion break immediately and seek professional help. |
| Severe | You're no longer finding enjoyment in anything outside of gaming. | Pool game Support + Consult a Mental Health Professional |
Ask yourself the questions below. If most of your answers are "Yes", please reach out to pool game support.
If you answered "Yes" to three or more questions: Talk to the pool game support team right now. We don't judge — we just help.
Pool game wants you to enjoy gaming for the long haul. A few simple habits are all it takes:
Don't keep problems to yourself – help is always within reach
Pool game's Bangla-speaking support agents are available 24/7, ready to help. Reach out and talk to us directly.
Email us for confidential support. We'll get back to you within 24 hours.
For serious issues, please consult a mental health professional. pool game fully respects that decision.
Talk to the people close to you. You don't have to face this alone — pool game is here for you too.
If you need urgent help: Type "Responsible Gaming Help" in pool game's live chat and you'll be connected to a specialist instantly. Your identity will be kept strictly confidential.
Pool game strictly does not serve anyone under the age of 18. Age is verified at registration, and ID documents may be requested if there is any suspicion.
If an underage user is detected on pool game, the account is immediately suspended and all associated transactions are cancelled.
Pool game doesn't just talk about responsible gaming — we act on it. We:
Pool game's goal is to create an environment where every player feels safe, respected, and in control. Gaming should be one small joy in life — not the only one.